Client Success Manager
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Lakewood, New Jersey · In-Person
40-40 hrs/week
$75k - $90k
Overview
A technology services company is seeking a Client Success Manager to oversee client engagement and account health. Responsibilities will include managing client accounts, coordinating internal solutions, monitoring client satisfaction, and identifying upsell opportunities.
Skills and Requirements
- Prior experience in client or account management.
- Background in an MSP environment preferred.
- Proven track record in managing client retention.
- Excellent interpersonal and communication skills.
- Ability to multitask in a fast-paced environment.
- Organized, motivated, and client-focused approach.
Required Skills
Problem Solving
Client Relationship Growth
CRM Strategy & Oversight
Strategic Upselling
Customer Account Maintenance
Account Monitoring
Escalation Management
Escalation Handling
Client Relationship Management
Client Support
Customer Satisfaction
Service Health Monitoring
Customer Retention Strategy
Growth Opportunity Identification
Technical Communication
Clear Communication
CRM Use
Organized
Multitasking
Prioritization
Technical Acumen
Benefits
health_insurance
retirement_plan
paid_time_off
professional_development
About the Company
Computer IT Network
Lakewood, New Jersey